top of page

Customer Service Level 2

To prepare learners for employment in the customer service industry. This course provides the knowledge, understanding and skills needed to work in the sector. 

Course contents

-  Understanding how to work in  customer service environment 

-  Communication in customer service 

-  The principles of personal performance and development 

-  The principles of working in a business environment 

-  Working with others in a business environment 

Exam information 

Multiple choice assessment online 

Pricing 

Without VAT - £100 

​

With VAT - £120 

FAQs 

How long does this course last?

- This course runs for 2 days including exam. 

​

What entry criteria is there? 

- For this course we require English Level 1 

​

​

​

​

bottom of page