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Customer Service Level 2

To prepare learners for employment in the customer service industry. This course provides the knowledge, understanding and skills needed to work in the sector. 

Course contents

-  Understanding how to work in  customer service environment 

-  Communication in customer service 

-  The principles of personal performance and development 

-  The principles of working in a business environment 

-  Working with others in a business environment 

Exam information 

Multiple choice assessment online 

Pricing 

incl VAT - £100 

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FAQs 

How long does this course last?

- This course runs for 2 days including exam. 

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What entry criteria is there? 

- For this course we require English Level 1 

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